DURING THE REPAIR

Daily "release meetings" are held with all project managers, parts manager, and sales manager and production managers to discuss our goals for the day. The progress of each vehicle at the shop is reviewed to assure that we are on schedule for the completion date. If necessary, adjustments are made to the repair process to minimize the delay.

All our vehicle owners are notified continuously on the progress of their repairs. Every person is contacted via telephone daily to keep them informed on the repair status. If there have been any delays in the repair process because of parts availability, additional damage discovered our production issues within the shop or insurance authorizations, the vehicle owners know if this delay will affect the original completion date given. If so, a new date is set so they will know when to expect the repairs to be completed on their vehicle.

AFTER THE REPAIR

All of our guests receive a hand written thank-you from the file handler after their repairs have been completed. They also receive a follow-up call from our staff to re-assure them of their LIFETIME WARRANTY and are reminded to please stop by, or call if they have any questions or concerns in regards to the repairs that have been done on their vehicle.

Customer Research, Inc. is a third party company we have contracted with that also contacts our guests and does a brief survey with them on several different areas. Our shop is notified via e-mail daily as to the results. Monthly a certificate is issued and shows our shops "Customer Referral Rate". We pride ourselves on the proven fact that all customers are willing to refer their friends and family members to us for auto repair.